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    Take a look at our frequently asked questions below for everything you need to know before your child joins one of our junior sports programs.
    • What do we need to bring?
      A drink bottle and suitable and comfortable sporting clothing that allows for all kinds of movement.
    • Do we need to bring our own equipment?
      It is not required as sporting equipment will be given out to participants for during lessons. However, if you wish to bring your own equipment, then you may.
    • How will I know if my child should be moved up a class?
      All students are assessed by our coaches for improvement and readiness to progress to the next level.

      As well most of our classes are split between age groups as this way it makes it easy to distinguish what classes each student should fall into.
    • Do I need to pay for my first time?
      No, you don’t! We offer a free trail class to participants who want to try our program for the first time. Simply just ask our staff member at the front desk and they will direct you to the program and the coach that is taking the class.
    • What qualifications and checks do your coaches have?
      Our coaches hold nationally accredited current first aid and CPR qualifications, a working with children check, and are employed on the basis of a successful police check.
    • What qualifications and checks do your coaches have?

      If you or your child are unwell, stay home and get well. If you provide us with a medical certificate, we will happily provide a credit for lessons missed due to sickness.

      Help us keep our facility clean and healthy by not attending if you or your child:

      • has an infection, contagious illness or physical ailment, such as an open cut or sore;
      • has had diarrhoea or “gastro” symptoms;
      • has a rash that is contagious or undiagnosed;
      • there is any other risk, however small, to other members and guests.
    • What qualifications and checks do your coaches have?
      Absence from a class may qualify you for a make-up lesson. You must register your absence 2 hours before the class starts, via the online client portal. Absences can be registered seven days in advance.

      Make-up lessons have an expiry of 90 days from the absent class. Make-up lessons cannot be cancelled or changed. You must not have exceeded the number of available make-up lessons per student (four annually).
    • Who can I talk to if I have any concerns about my child’s lessons or progress?
      If you have any concerns or questions about your child’s class or progression please speak with the teacher in charge, who is available on request or via an appointment. Please remember, your child’s teacher will not be able to speak with you while lessons are running. You can also call and ask to speak with the program coordinator who, if not available at the time, will return your call.
    • How do I enrol my child?

      We have 2 options available:

      • Ongoing enrolment: $14.00 class per week by direct debit. You also get 4 absences per year
      • Casual session: $20.00 per session.
    • How can I make a payment?

      Our junior programs are paid for via direct debit.

      Direct debit payment is the easiest option and allows for an automatic direct debit from a nominated bank account or credit card on a fortnightly basis. Payment provides access to your program and entitlements as per the terms and conditions for the next fortnight following the debit date.

      We have a Payment Card Industry Data Security Standard (PCI DSS) compliant payment account record platform. This ensures your credit card details are secure and not accessible through our data.

      We will debit your membership fees from your nominated account as set out in your Direct Debit Request Service Agreement.

      Please note that:

      • Debit dates are pre-set for all programs
      • If a debit date falls on a public holiday, we will debit your account on the next business day.

      Credit card debits are live transactions (i.e. they will be honored or declined immediately once our file hits your bank), so it is recommended that the funds are available the night prior to the debit. Bank account debits may take up to five days to be cleared from your account.

      You must make sure:

      • your account can accept direct debits (your financial institution can confirm this;
      • there is sufficient money in your account on the payment (debit) day (6:00am onwards);
      • you advise us if you are transferring or closing your account, at least three business days before your next direct debit.

      You must notify us of any changes to your credit card details, including the card number or expiry date, at least three business days before your next direct debit.

      Please also let us know if you would like to change or cancel your direct debit arrangement. Notifying your bank alone will not change or end your contract with us.

      If you query a payment, the relevant staff member will investigate your concern and respond within one to two business days.
    • Will you notify me if there is an increase in fees?
      We may at any time upon sending an email or written correspondence to your last known contact address and giving 30 days’ notice, increase the agreed amount or make changes to terms and conditions.

      If you have any queries in relation to any proposed changes please contact your YMCA centre.

      Where we have made a reasonable effort to let you know about a fee increase, you authorise us to increase any debits from your nominated account. 

    • When are payments required?
      On enrolling you will be asked to pay the class fees due from the start date of your enrolment until the first debit date. Payment is made in advance for the fortnight ahead. 

    • How do I cancel my membership?
      Ongoing enrolments require a 2 weeks’ written cancellation notice. Please contact the centre to process a cancellation. 

    • Do I get charged for the school holidays when the program isn’t running?
      No, you do not. During school holiday we won’t have any classes being run, due to this you won’t be charged for the sessions.