My account

First time log ins

If you are a member, you will already have an account set up.

Please use the email address you have provided us and set your password by selecting ‘Forgot password’.

This will be your password for future logins.

Creating an account

If you haven’t visited us before, or do not have an existing account with us, please visit the online customer portal. Select 'Join or book now' and follow the prompts. 

Not sure if you have an account?

1. Visit the online customer portal.
2. Select 'Forgot password'. A new page will load.
3. Type in your email.
4. Select 'Submit'.
5. If you have an account, you will receive a email to reset your password.
6. If you do not have an account, a message will load stating 'Email address not found'.
7. If your email address was not found this means there is no associated account to the email you entered. Existing members should contact the centre to check their email address if this occurs.
8. If you are not a member, please proceed back to the login screen and select 'Join or book now' and follow the prompts.

1. Login to your online account using your email address and password.
2. Select 'My Accounts'.
3. Select 'Payment settings'.
4. Select the member or guest you wish to edit at the top of the screen.
   • If you are paying for a student's account, the bank account sits under the responsible persons / guest account details.
5. Select 'Add new payment method'.
6. Select which payment method you wish to update and select 'Next'.
7. Enter new details and click 'Submit'.

1. Login to your online account using your email address and password.
2. Select 'My Accounts'.
3. You will be taken to the 'Edit profile' tab.
4. Go to the 'Payments' tab to check your payments.

You can access your online customer portal to update your payment details, postal address and phone number.

For all other updates please contact the centre.

1. Login to your online account using your email address and password.
2. Select 'My Accounts'.
3. You will be taken to the 'Edit profile' tab.
4. Edit your details.
5. Select 'Save changes'.

1. Login to your online customer portal account. 
   • If you do not have an account, select 'Join or book now' and follow the prompts. 
2. Add a student (required if you are booking a child for the first time). 
   • Navigate to 'My accounts'. 
   • Navigate to 'Friends and family'.
   • Select 'Add family member'.
   • Select 'RecWest Braybrook'.
   • Select 'Casual bookings'. 
   • Select 'Next'.
   • Select 'Create a free guest account'.
   • Select 'Next'.
   • Complete the child's details.
   • Select 'Next'.
3. Choose your time.
   • Select 'Book'.
   • Select ‘Sports programs / Gymnastics’. 
   • Ensure the right club is selected, otherwise click 'Change club'.
   • Use the filter to select your relevant age. 
   • Use the timetable to find your preferred day and time. 
   • Select 'Book now'.
   • In the pop-up window select 'Book now' next to the student’s name.

1. Select your membership of interest from the list of available options.
2. Select 'Buy online'.
3. Register your details, create your password and select 'Next'.
4. Check your summary, complete the membership agreement and select 'Next'.
5. Make payment. 

Payment methods

Please note that the details you enter will be linked to your contract for all future payments. You can change your payment details in the future using your online customer portal.

Bank details

• Enter your bank details.
• You will be taken to the payment gateway to make your initial payment which will need to be made by a credit / debit card.
• Make payment.

Credit / debit card

• Enter your credit / debit card details.
• Make payment.
• Contract confirmation.

You will receive an email confirming that you are now a member with your contract attached.